One of the world's leading hotel and resort groups is seeking a Training Manager to improve the performance of their employees.

Job Summary:

Plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our employees to meet the hotel standard. Also assists in implementation of systems and programs in employee relations and revenue generation, thereby assisting the DOHR in accomplishing hotel and department goals and objectives.

Responsibilities:

• Assesses training needs based on Performance Monitor Report, Performance Development Reviews, 60-second critiques, employee feedback, guest comments, business result, observation, among others.
• Communicates training needs analysis results to Director of HR and concerned division/department heads.
• Develops annual training plan for general skills, knowledge, languages, and areas for improvement based on the result of training need analysis and revise when needed.
• Develops internal programs and prepare Trainer’s Kits (Instructor Guide, Participant’s Workbook) as needed.
• Prepares Monthly Training Calendar based on Training Forecasts submitted by departments, and determines both internal and external teaching resources.
• Obtains structured feedback from participants of major training programs, especially generic trainings.
• Monitors training expense within budget
• Prepares monthly training expense report and 3-month forecast
• Plan and develop Hotel Orientation for SLTY
• Conducts monthly orientation for new hires
• Introduces the company, Vision, Mission, Philosophy, Guiding Principles, and other core services, skills and knowledge trainings.
• Ensures that Department Heads prepare a proper Induction Program for new employees.
• Evaluates effectiveness of Orientation/Induction program and provide recommendation for improvement
• Assists in coordinating the scheduled Performance Development Review (PDR) by conducting training to all staff, except for Service Executive levels.
• Records and communicates PDR results for TNA and other needs.
• Submits recommendations for training needs based on PDR to GM for approval.
• Identifies suitable training resources internally or externally.
• Identifies employees with potential for cross exposure.
• Liaises with other SLA hotels within the group to arrange cross exposures opportunities.
• Carries out other projects assigned by GM or DOHR (Environmental protection, process improvement team, Performance monitor team, Customer Delight Program, and others)
• Maintains updated files of external and internal trainings, inventory of trainers, DDI records, TNA, Monthly Training Forecast, and Monthly Training Summary, among others.
• Assists the DOHR in administering HR policies and procedures, as well as incoaching, implementation, review, recording and communications related to all HR procedures, programs and activities.
• Assists in providing guidance/advise to all management staff in the application of local policies and procedures and in handling human resources.
• Assists the Director of HR in reviewing the HR manual to ensure all policies and procedures are updated and applicable to current operations.
• Sets up Individual Training Records of staff in the HRIS and ensures this is updated quarterly.

Qualifications:

• Business level of Japanese and English (Oral and written)
• College/University degree
• Effective Training skills
• Minimum 5 years experience in Training
• Minimum 3 years experience in training analysis and planning
• Good communication and public speaking skills
• Analytical skills
• Self-starter.
• Team Player
• Goals oriented.
• Tactful and sensitive to employees/managers needs
• Computer knowledge.(MSWord, Excel, PowerPoint)
• Financial knowledge.