Celebrating 10 Years of Excellence: A Conversation with Namrata Sen
At Boyd & Moore Executive Search (BMES), our data-driven approach is at the core of everything we do, and a key architect of this strategy is Namrata Sen. As Head of CSG, she has played an instrumental role in shaping our data management and operations, ensuring that every data point contributes to the success of our Intelligence Centre (BMIC) and, ultimately, our executive search process.
This year, Nam celebrates her 10-year anniversary at BMES, a milestone that speaks volumes about her dedication, hard work, and invaluable contributions. To honor her achievements and learn more about her remarkable journey, we sat down with Nam to reflect on her time with BMES and the significant impact she’s made.
From Maersk GSC to BMES: A New Chapter Begins
Nam’s time with BMES began in February 2015 when she joined from Maersk GSC, a major multinational company. Transitioning from a large corporation to a boutique firm like BMES was initially a challenge. Nam reflects on this experience, saying, “It took me a while to adjust to a boutique firm where the scale of operations was smaller but nevertheless impactful to the business. I oversaw all back-office operations in the Intelligence Center.”
This role provided her with a solid foundation in understanding the intricacies of the business, paving the way for future successes.
Trailblazing New Processes
Nam joined BMES as a Manager for Contract Staffing, RPO & Non-voice Operations. Upon starting, she took on a monumental responsibility—piloting the Rakuten Japan RPO process. This marked the first-ever RPO process at BMES which Nam handled from start to finish for the next four years. “It was my first time managing a calling team—a big responsibility!” Nam shares. Under her leadership, the project was a huge success and paved the way for future BMES RPO contracts.
In the following year, BMES expanded its client base with Henkel, a major German multinational company. Nam played a key role in migrating the Henkel RPO process from Singapore to Pune, a task that involved recruiting callers, candidate sourcers, and back-office operators to support the project while simultaneously building the process structure. “It was tough, but we managed to stabilize the calling function, and I handed over the role to Sunita Nair (then Managing Director of India, now Managing Director of APAC) once the team was ready,” Nam explains.
Over the next few years, Nam continued to establish and expand critical functions within the company, including the Audits and Lead Generation teams, both of which are now integral to BMES’s operations—as well as handling the contract team’s calling process.
Rising to New Challenges
As the company grew, so did Nam’s role. Her expertise was needed when back-office operations began to shift from the HQ in Japan to the Pune Intelligence Centre, freeing up consultants to focus on client and candidate management. She graduated to Senior Manager, and eventual Head of Data Operations at BMIC.
During the global lockdown, Nam played a crucial role in setting up the Invoicing and Client Contract processes in Pune—two functions that remain pivotal to our business today.
Building the Future: Client Success Group (CSG)
In January 2023, Nam’s journey took another exciting turn as she began her new role as Head of CSG & Data Operations, working closely with the Chief Commercial Officer (CCO), Victor Nwakanma, to lay the foundation for the Client Success Group (CSG).
“Each and every process, compliance workflow and data analytics desk were painstakingly built from ground zero”, she explained. “Today, the CSG function is thriving and growing”—a testament to Nam’s relentless dedication and strategic vision.
Simultaneously, Nam’s support for other departments such as Marketing and Finance has been invaluable in ensuring the smooth functioning of the company across various fronts. In August 2024, Nam was promoted to Head of CSG, expanding her responsibilities, taking on BMES Partner Engagement and end to end Campaign execution.
A Decade of Growth, Leadership, and Gratitude
Reflecting on her decade-long journey, Nam expresses her gratitude for the opportunities BMES has provided her. “The journey and the growth have been tremendous, and I cannot thank BMES enough for shaping me into who I am today. Here’s to the next decade of value creation!”
Nam’s time with BMES is a powerful example of growth, leadership, and commitment. Her ability to manage complex operations, build successful teams, and innovate processes has had a lasting impact on the company.
As we celebrate her achievements, we look forward to the continued value she will bring in the years to come!
Here’s to many more years of success and progress, Nam!
Written By
Megan Casson
Senior Marketing Specialist
Namrata Sen
Client Success Group