Organizations have undergone significant changes in the way they operate in the digital age. In the past, they followed clear hierarchical structures, relied on manual reporting processes, had long and predictable execution cycles, and focused on labor-intensive procedures. However, with the advent of digitization, the working dynamics and hierarchy have become less defined. Since information is now accessible to everyone, collaboration needs to be faster and smoother.
A real-world example of this shift can be seen in the evolution of software development practices. Previously, software development followed a linear and sequential process, with strict hierarchies and clear reporting lines. But with the growing popularity of Agile and DevOps methodologies, software development has become iterative and collaborative. Teams now work together in cross-functional units to break down barriers and make quicker decisions. The availability of digital tools and technologies that facilitate real-time collaboration and continuous integration has further accelerated this transformation.
Generative AI is impacting individuals and organisations alike
The use of artificial intelligence systems to create new content or generate outputs that mimic human creativity is referred to as generative AI. It covers a wide range of topics, including text generation, image synthesis, coding assistance, and more. Increased automation enabled by generative AI is reshaping the nature of work, necessitating both upskilling and reskilling from talent, as well as forcing organizations to reconsider their traditional team and department structures.
AI can replace certain individual skill sets. Routine and repetitive tasks that require manual labor or basic analysis. Such tasks include data entry, basic coding, and preliminary content creation. Creative, critical thinking, complex problem-solving, and emotional intelligence, on the other hand, are difficult to replicate with AI. AI enhances these skills, such as strategic decision-making, innovation, and empathy, by freeing up time for individuals to focus on more value-added activities.
Future talent needs to use AI
The democratization of information brought about by Google and search algorithms has empowered individuals and organizations that can harness the power of big data. Similarly, generative AI has the potential to democratize the availability of manpower by automating labor-intensive tasks and enabling simultaneous execution of multiple tasks.
Imagine a future where every individual has their own personal AI assistant, akin to a Jarvis-like system, capable of handling various administrative and repetitive tasks. This would greatly increase productivity by offloading mundane work, allowing individuals to focus on higher-level tasks that require human creativity and problem-solving abilities.
Generative AI has the potential to alter future job demand. Traditional competencies based on information asymmetry, such as general educational background, memorization, quick turnaround time, and report writing, will become less relevant. The timing of this change will be determined by each organization’s leadership capabilities. Continuous leadership development is required to create an organizational culture that actively embraces and encourages change.
Organizations that actively develop AI-driven competitive advantages and attract top talent through agile hiring will thrive in the competitive landscape reshaped by AI technology. Embracing change and building the infrastructure to deliver meaningful results will be key to survival in the AI era.